FAQs
My confirmation code is not working
When you first register for the Heffron IQ Portal, for security measures you will immediately receive an email with a six digit confirmation code. The confirmation code is specific to you and is separate to the access code required to complete your assessments. Enter your six digit confirmation code when prompted and click submit.
I don't know my Heffron IQ username
If you are returning to the Heffron IQ Portal, you can login using your email address and password. If you are registering for the Heffron IQ Portal for the first time, you will need to set a username. A username must be at least 8 characters, have no spaces and cannot be an email address.
The Heffron IQ Portal won't accept my password
If you are returning to the Heffron IQ Portal and do not remember your password, click "Forgot Password" and follow the prompts.
If you are registering for the Heffron IQ Portal for the first time, you will need to set a password. Your password must be at least 8 characters in length, include a capital letter, a number and special character. The special characters you can use are ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ `
If you experience any difficulties, please contact our Client Relations & Support team at clientsupport@heffron.com.au or call 1300 433 376.
How do I access the on-demand recording & resources?
Following the event, you would have received an email from Heffron with a link back to the event platform. Log in then click the 'Agenda & Resources' page on the left hand menu and select the webinar. The on-demand recording will show at the top of the page as an embedded video for you to view, webinar resources will be on this page if you scroll down.
How do I access the post-event survey?
Following the event, you would have received an email from Heffron with a link to a post-event feedback survey. Click this link to provide your valuable feedback.
